Terms & Conditions

Dental Business Masters also referred as DBM is fully owned and operated by Integrated Healthcare Concepts Private Limited a company registered in India.
Details of the company are as below –

Registered address of the company
Integrated Healthcare Concepts Private Limited
703, Shree Ganraj Co-op Hsg. Soc., Ramchandra Nagar 1,
Thane West – 400604,
Maharashtra, INDIA

Address of the head office
Off No 20, Sujay Garden Commercial Centre,
Mukund Nagar,
Pune – 411037
Maharashtra, INDIA

The CIN of the company is – U74900MH2015PTC267204
PAN of the company is – AADCI8917J
GSTN details of the company – 27AADCI8917J1Z6

Integrated Healthcare Concepts Private Limited is the organizing body for the Dental Business Masters Academy’s online & offline programs. By registering for the programs, you agree to the terms and conditions put forth below…

For the events & courses (Online & offline)

Registration policy –
Candidates can register to the to any of the Dental Business Masters online programs or events through the website, DBM App, third party affiliates or onsite registration at the registration desk.
Registration will be valid only if the candidate produces a receipt of registration details through the authorised parties and affiliates.
Dental Business Masters reserves right to grant or deny access to the events or online resources or revoke the access to the course in case the candidate fails to produce a valid receipt of registration details.

Dental Business Masters will reserve the rights to accept or refuse registration of a candidate.

  • Event registration fees include attendance at the program and refreshments and lunch on the days.
  •  Submission of a booking online constitutes an official booking. Payment for the event MUST be received in advance.
  • Any delegates with payments outstanding upon their arrival at the event will be asked to supply their personal credit card details as a guarantee of payment. The card details will only be debited if payment has not been received within 2 days of the start of the program.
  • All invoices will be issued in INR.
  • Please note that all social event fees include GST at the prevailing rate. All registrants must pay GST regardless of country of residence.
  • Registration is not considered confirmed unless GST has been included with each registration payment where applicable.

 

Refund & Cancellation Policy:

For the course/ or courses
All courses fees and its refund policy are subject to change at discretion of DBM and decision of management would be final.
Refunds if any, are subjected to the approval of the management & accounts department for candidates booked for the course would be processed in following ways:

50% of course fee if refund demanded 30 days prior to course date from the booking date.
25% of course fee if refund demanded 15 days prior to course date.
NO REFUND if refund demanded any day less than 15 days.
Registration fees for DBM INTENSE year long course would be NON-REFUNDABLE.
All refunds would be processed after deducting GST and admin charges 10% of the course fees.
Candidates who have enrolled for the year long course, if they want to stop or discontinue, they would need to pay 50 % of course fee as the management has already spent for them for the full year.

Substitutions may be made, but need to be informed in writing well in advance. Organiser’s decision is final for confirming the substitution.
In the event of any unforeseen circumstances (like natural calamities) which force cancellation of the session, administration will try to compensate for the registration fees paid by the candidates with a gift voucher of the same value which can be redeemed by the candidate for any other event or online course or purchase of a product. Under no circumstances the refund will be initiated in cash in case of Force Majeure event.
In case of any more clarification, kindly contact Dr. Pratik on +91 75886 89900 (Monday to Saturday, 10.00 am to 8.00 pm – IST) or mail him to pratik.rajavadha@dentalbusinessmasters.com

General booking information –
For workshops & events

  • Attendance at the event is available on a first-come, first-served basis, subject to capacity. Delegates are recommended to register for the event as far ahead as possible to avoid disappointment.
  • Entry to the events is on the basis of valid and confirmed registration done online. Doors open to the session 15 minutes before the advertised start time.
  • The Events may be attended only by paid delegates, speakers and admin team.
  • Please ensure that the email address provided when making your booking for any program/event is the email address you would like all correspondence and resources sent to after the events.
  • The full details of all upcoming programs are available at www.dentalbusinessmasters.com
  • On acceptance of your booking, a confirmation email and receipt will be sent to you on the email address provided.

The course/ training is conducted by Dental Business Masters. It is not recognised by any state dental councils or Dental Council of India or abroad. DBM holds no responsibility for loss of any nature to the dentist or dental students worldwide because of the courses conducted.
The certificate of completion of the training program or the course does not endorse the skills of the participants nor it is an official degree.
It is merely a recognition of the participant that he has attended the specific program online or offline.
For Online events/webinars/Facebook live programs/online courses

  • It is important that the participant has access to internet connection with good bandwidth & speed to access the online resources & programs. DBM does not hold any responsibility if the candidate fails to access the program due to the technical difficulties at their end.
  • It is also important that the participant has installed the required medium/app/software /browser to access the online content. Details of access will be communicated to you through the mail at the time when you register for the event.
  • All online courses for which the candidate is registered will be accessible to them for a period of 5 years form the date of purchase.

Photographer & Video Recording – Consent to use for the promotional purposes

  • Please note that for promotional purposes, there will be a professional photographer present throughout the event.
  • The session might be recorded for promotional purposes and the delegates, by registering for the event, give their consent to include them in the photos and videos.
  • Online sessions interactions video conferences, video calls, phone calls will be recorded for the purpose of further training & promotions.
  • Registration to the events & providing with the feedback,testimonial (written, audio, video,etc) through any channel or medium will be considered as a consent to use it for the promotional purposes without any further consent. Participant may choose to request to remove the testimonial – partly or completely through a written communication via an e mail to enquiries@dentalbusinessmasters.com 

Program / Event Information

  • The program details are correct at the time of going to press. However, in the event of unforeseen circumstances, the program details may change and organisers reserve the right to cancel the event or alter the venue and/or speakers.
  • Where circumstances force the organisers to cancel the event, the liability of the organisers shall be limited to a refund of any fees paid for that particular event. The organisers are not liable for any consequential loss.
  • Views expressed by the keynote speakers are their own. The organisers disclaim any liability for advice given or views expressed by keynote speakers at the event or in notes or documentation provided to delegates by anyone other than the organisers.

Attendance Policy for participants:
All module dates will be declared at the start of the year in case of year long course and this is conveyed to participants well in advance.
In case, participant is not able to attend the module he/she has to inform the admin team 15 days prior to the module.
He/she can attend the same module when it happens again in next year according to our set calendar.
In case of natural calamity or module cancellation, decision of admin team would be final and these dates tend to change at director’s discretion.
In case participants are attending repeating INTENSE modules, they need to pay victual charges for those modules and won’t be charged.
In case of any more clarification, kindly contact Dr. Pratik on +91 75886 89900 (Monday to Saturday, 10.00 am to 8.00 pm – IST) or mail him to pratik.rajavadha@dentalbusinessmasters.com.

Dental Business Masters Online / Digital –

Program features / terms & conditions –
This program will help you gain insights into Dental practice management, Leadership, Ethical selling and communication, Ethical Marketing and Expert positioning systems.

This program will help you enhance:
1) Your systems and safety in practice for you, your team and patients
2) Your gross yearly income
3) Your personal and professional development
4) Your new patient numbers
5) Your expert positioning in the area you practice

The course will be delivered with online video tutorials one per week with an action plan and step by step guide for you.
You will get DBM Resources and tool kit with each tutorial.
In this complete online program, the modules will be released one per week.
Along with the online study program you will also get an offline coaching support with a DBM Coach. Smaller course modules if purchased individually may not have a dedicated coach assigned and candidate may have to pay additional coaching fees for personal training.
Candidate will need to complete the module with graded assignment to be eligible for the course completion certificate.
There will be online assessment about the module through the quiz and graded assignments
Candidate will have to complete all the assignments with 80% score to be eligible to receive a course completion certificate.
Candidate will have an option to upgrade and choose a dedicated coach by paying additional fees. (terms & conditions apply)
Candidate will also have an option to join DBM Intense contact program by paying the difference fees between DBM Intense Online & DBM Intense contact modules (at prevailing rates)
Candidates will have access to online resources.
All e mails, text message requests and phone requests will be answered within 2 working days under normal circumstances. Timeline may vary in certain situations and candidate will be informed about it.
The candidate will also be eligible to attend and apply for annual DBM awards.
Candidate may need to make some changes in their infrastructure or working style which may incur additional expenses and need up gradation. DBM will not take any responsibility of any changes or up gradation that is made by the candidate in their business.
In case there is some recommendation about a product or resource through the course or reference material  it is responsibility of the candidate to verify suitability of the product for their use and genuineness of the product or service. DBM does not verify credentials of the product or services and the recommendations will be based on the personal experiences of the coach or tutor.

Payments & Refunds –

All payments will have to be made upfront and access to the portal is connected to the payments. Failed payments will automatically disable the access to the course. Access to the course will automatically be resumed once the payments are made.
All online payments are done through the various payment gateway systems and third-party providers. We do not store any bank details, credit or debit card details and we do not take any responsibility of any failed payments or failed refunds or any frauds related to the credit/debit cards or online payment systems.
All payment gateway charges, surcharge or convenience fees are to be borne by the candidate.
In case candidate wishes to pay directly in to the bank account, online transfer or cheque payments candidate will have to produce the payment details with the screenshot of the transaction details with the reference number.
The access to the portal /course will be granted only after the payment is cleared and confirmed by the accounts department.
All disputes will be under Pune Jurisdiction.
There will be no refund in case candidate wishes to opt out of the course for whatsoever reason.

Access to the course –

Candidate can access the course till the time the web portal is maintained & active or up to 5 years from the time of registration to the course.
Candidate will have access to the content that he had access at the time of purchase, participants will have to pay for the upgrade fees in case they want to access the upgraded content.
As the content gets added and improvised candidate may choose to get access to the upgraded or improvised content by paying the additional fees.
Course can be accessed through the compatible browser and needs a good bandwidth internet connection.
Course can also be accessed through the mobile app.
Some content may not be compatible to the mobile browsing and may need to be accessed through the laptop or desktop computer only.
This course can be accessed through the DBM app also and user experience will different when they access the app through the different channels.
Candidate is not expected to share the credentials with anyone else and share the course content.
We will keep monitoring the access information through the IP addresses to prevent unauthorised use of the portal.
DBM will have right to verify the identity/credentials of the candidate through mobile based OTP and E mail verification.

About the content –

Entire course content is sole property of the Dental Business Masters and any unauthorised use of the content will be liable for legal action.
In case we use content from other websites or authors or any other medium we will extend full credits to the concerned entity and will acknowledge their contribution to our platform.
The course is intended to give a knowledge about the various aspects of practice management and the knowledge given is completely based on the personal experiences. Candidate have right to agree or disagree with the advice and knowledge imparted through the lectures. This advice or knowledge may not match with the other guidelines available elsewhere through books, publications, studies, websites and any other sources.
Dental Business Masters does not take any responsibility of the success or failure or any other gains & damages with respect to the financials, patient experiences or patient reviews on any of the platforms. It is sole responsibility of the candidate to understand the subject and make their own decisions which can best match to their own personality & culture of the practice including individual preferences.
All content uploaded on the web portal will be the property of Dental Business Masters through its company “Integrated Healthcare Concepts Private Limited”

DBM Coaches –

DBM will allocate dedicated coaches to the candidates as per the course features & entitlements.
Dental Business Masters will reserve the rights to assign the coach to the candidates.
If candidate is not happy with the coach, they can send a written request for change of coach and allocation of the new coach will be solely at the discretion of the management and availability of the coach.
Coaches will be evaluating the submission of the candidate online and giving them a written feedback through email.
Coaches will submit one feedback at the end of each month.
The feedback and opinion/ guidance of the coach will be based on their understanding and the guidance given by the coach does not guarantee a success or a foolproof solution to the problem or query raised by the candidate. Coach or Dental business Masters will not take any responsibility of any outcome of the guidance or coaching.
Coach is not liable to answer to candidate’s personal text message, phone call or e mail sent through any other platform than the DBM one. Any requests for phone call, text or WhatsApp message, video call or visit to practice will be at sole discretion of the coach and coach has a right to refuse such additional request.
In case there is need of practice visit candidate will have to pay additionally for the time of the coach & travel and other victuals like travel & dining.
Candidate can schedule a coaching call with the coach once in 3 months up to maximum of 4 phone calls. If candidate misses the call or time of the call rescheduling of the call will be solely at the discretion of the management & the coach. Time of coaching call will be up to 90 minutes maximum.

DBM VAULT ACCESS PRIVILEGES:

DBM vault is only accessible to INTENSE members only and they would be getting lifetime access for content or up to 5 years from the enrollment to the course.
Any new upgrades in vault which might be chargeable as company has invested in it, access to those resources would be at sole discretion of director team.

NABH ACCREDENT CONSULTING SERVICES:

Details of our services

A complete consultation package includes

  1. Access to online program with accreditation resources
  2. Access to online dental team training program
  3. A copy of book ” Because Healthcare Can’t be compromised” authored by Dr. Sameer Bhandari
  4. Understanding your practice & Gap Analysis
  5. Creating bespoke chapter wise policy documents
  6. Providing with the templates for all registers, logbooks etc
  7. Templates for signage, logbooks, consents, etc
  8. Guidance for all the aspects where the gap is observed and needs to be rectified in your practice.
  9. Support through WhatsApp, e mail, video call and phone call.
  10. Online assessment of your practice.
  11. Visit to your practice at victual cost.
  12. Any other support needed till you are done with the accreditation process.

What do you need to do –

  1. Work and implement the things as per the recommendations.
  2. Ensure all the legal compliance, licences and documents in place.
  3. Get your staff trained.
  4. Arrange for adequate human resources and agencies for the specific roles and responsibilities.
  5. Make the necessary changes in the work flow and infrastructure.
  6. Register and create an account on NABH website.
  7. Upload all documents on the NABH website
  8. Complete online self assessment on NABH website
  9. Pay the necessary fees to NABH for registration and yearly accreditation.
  10. Get MOUs signed by the consultants and agencies.
  11. Maintain all the documents
  12. Updating the systems / policies / making necessary changes in the practice in case the assessor finds some non-compliance.

How we will work with you?

All clients have their separate group where they can put their queries, we request you to please stick to the group chat for all official communication.
All queries will be responded to within 24 hours of the query raised.
All official communication regarding policy compliance would be done by email only.
Practice visits to check implementation would be planned at least 90 days in advance, and all victuals (accommodation, travel and other expenses incurred) would be borne by the the practice.
We would like to make it clear that we would try our best to provide all services and compliance STILL, based on geographical locations, some laws change and we might not be able to serve fully.
Also, we will make sure you implement, but we cannot assure you that you will get the accreditation done or guarantee it as it is at discretion of NABH accreditation council.
Laws change in every state and the participant has to complete subsequent compliance in his/her state.

MEDIVISION & DBM PATIENT EDUCATION SOFTWARE COMPLIANCE:

  1. DBM deals in different kinds of software on patient education – Patient waiting area software, Chair side patient education software, Webpack & other related software.
  2. All compliance dealing with Medivision will be done only from Monday to Friday after 2.30 pm IST
  3. Any request mail regarding installation, deactivation and and reactivation will be answered within 24 hours of request raised.

Some software are 1 license per system and this is well informed to all doctors who buy this, hence if used on multiple systems, such requests won’t be entertained and as information is given before sale, NO REFUND would be initiated in above case.

  1. In case of yearly subscriptions, all licenses would be renewed 1 week prior to last date of subscription, in case of any change or any other query regarding software kindly feel free to contact Dr. Pratik on +91 75886 89900.

Shipping Policy –

All physical products purchased on our website will be shipped within 2 working days to the address provided by the buyer.
All shipments will be through Speed post or any other reputed courier agency.
Tracking details of the shipment will be shared with the buyer through  mail & text message.
Consignee may have to borne the shipping charges as mentioned in the product listing.

 GRIEVANCE POLICY:

  1. In case you are not happy with any services we have provided or feel that you have been not informed about all terms before sale of products or in case of any complaint, kindly contact our Grievance Redressal Officer Dr Sameer Bhandari on +91 94230 04777, he is available to help you from 10.00 am to 8.00 pm – IST , from Monday to Saturday, also you can write him to sameer.bhandari@dentalbusinessmasters.com.
  2. Your query / grievance will be addressed within 48 hours of complaint raised.

For Enquiries Please Contact:

India:

Dr. Pratik Rajavadha –  +917588689900
Dr. Shruti  – +91 98347 03554
Email: enquiries@dentalbusinessmasters.com

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Dr. Ekta

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Dr. Sameer Anand

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Dr. Shalin Gataliya

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Dr. Raj Rege

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Dr. Deepika Khanna

DBM story- Dr. Deepika Khanna

"Hello sir , I have some good news ", said Dr.Deepika Khanna who has just started her practice in March this year .

The good news being she has finally progressed to a team of 8 employees in a spam of 7 months -
1 Associate dentist /TCO

2 Clinical assistants

3 Floating assistants

2 Receptionist

2 House keeping

She was ecstatic because now her team is complete .
Also brochures and member ship cards for her clinic were out for printing and web designing was in process .
She seemed super excited about the fact that her revenue had multiplied by double with good amount of savings in hand .
Wow !! Doesn't it seem a dream come true
On asking her the secret of the success She said "DBM - which has taught me to sincerely following a system ."
We pursued her for some more details and she further added , "
I think Rotary International Organisation and individual camps, BNI, and association with chemist, local walk ins due to the location of clinic is what is helping the patient inflow. "
Also Communicating with simplicity and clarity and a systematic flow has helped her in bringing out the confidence and trust of the staff and the patients in her entire team .
"My receptionist, Jyoti , is a loving and humble chatterbox , who talks to the patients in the waiting room while they wait for their turn , giving a familiar feel and making them comfortable to freely giving verbal feed backs."
Regular follow up according to the protocols has helped her and her team understand where to focus and Monthly target settings help in tracking the progress.
"My team and i share a great bond and I am missed when not around and it feels that I am going in the right track with my team ."
She usually receives calls from Google maps and business and it has helped her enormously .
"I talk to them the DBM guidelines and in turn it helps me prepare well for their first visit and in turn conversions for treatment. "
Her clinic has 8 ongoing ortho cases,5 FMR cases ,Frequent Oral surgery cases, Endo cases going on and other general cases on routine basis and her clinic is only 7 months old.
"My patients love talking to me, as I don't come across as a sales person and speak to them on a personal front " she adds
She feels it is her love and passion for the field that shows results in her practice .
We at DBM love how Dr. Deepika has moved up the ladder of success in short span of time with all her dedication and hard work and feel like this is an inspiration for all .
This is Dr. Shruti reporting on DBM success stories across the country !

SPREAD

Ethical Marketing & Increase in Quality Patients

SHOW

Showcasing & creating the ‘WOW’ Experience

SELL & SPEAK

Ethical Selling and Communication Skills

START

Kickstart a Business or a Project

Dr. Santosh Pingale

15 years of being into dental Practice ,when Dr. Santosh Pingale started working on upgrading his Clinical skills and learning new techniques and buying new equipment’s, he use to frequently question himself that how could he come forward to let people know about his experiences and how will they value it.
Many other issues like the number of Dental Clinics opening around, the price war, earning and expense management, how to retain patients and how to get new patients, used to linger in his mind with no solutions at hand.
“We as Dentist have learned all the clinical skill set required for our practice, in college, but when it comes to private practice we not only have to treat the tooth well but also treat the patient well.” He said while stating that this is the dilemma of many dentists both fresher and old.
He Was in search of a course which would teach him how to manage the business of Dentistry, effortlessly.
He says, “DBM gave me answers to all of my questions. Dr.Manish Chitnis and Dr. Sameer Bhandari with their contagious energy, knowledge and strong will to help raise standards of Indian Dental health Care motivated us to move ahead on the predictable pathway of success laid down by DBM ethical principles.”
“How to get maximum outputs in minimum time investment, how to get your numbers right, how to delegate work and position yourself in your own Practice, how to make a mark Online, were few of the thousands things that we learnt at DBM,” said an overjoyed Dr. Pingale.
With application of DBM policies in his Clinic his life became easier and at the same time the revenue in his practice started increasing substantially within a period of 6 months of course completion.
“DBM is an ongoing journey with lot many things yet to be applied, but whatever I have applied has given me desired results.” he said
What he wanted from his Dental Practice was Happiness for self, patients and the Staff and he assures that DBM just ensures you get all that. He further went ahead to say, “Dental Care Industry is growing at a rate of 20% plus every year and still the Dentists’ are complaining of no patients, this means the direction at which we are approaching is going wrong. Instead of focusing on getting more patients by cutting down the prices we should focus on increasing the value addition to the services provided and the level of care for patients.”

He excitedly exclaimed, “I am so influenced by the DBM values and techniques that I am excited to share it with others and see the whole Dental fraternity changing for better to safely deliver best quality of Dental Care at par with the western countries. As I like to help people and make a difference in the lives of others, I am extremely keen and enthusiastic about being a part of team DBM in spreading this knowledge and Practice management tool of DBM to all the dentist's in India.”

We at DBM help you become your own success story, now and forever.

This is Dr. Shruti reporting on DBM success stories across the country!

Dr. Sachin Mittal

When Dr. Sachin Mittal came to Hisar, Haryana, an unknown city to him 7 years back, he started his small dental practice with single chair.
“In the next 5 years, I worked hard and converted my practice to 2 chair dental practice.”
At that very moment, he has a wish to make a dream implant center and he started doing courses for implants, dental practice and management, with a mission to fulfill his dream.
“Almost 2 years back I joined DBM under Dr Manish Chitnis sir, and that was a game changer for my practice and my life too.”
Keeping all the lessons of patient experience, ethical selling and marketing in mind, Dr. Mittal started building a stronger team and now has one of the most advanced DENTAL implant centers of the city ,with 5 dental chairs and a team of around 25 dedicated doctors and staff.
He proudly tells us that recently he and his team has started yet another setup of 2 dental chair in a hospital.
Dr. Sachin says, “Getting awarded as the best new practice of year - 2017 at Famdent awards was indeed a cherry on the cake.”
For Dr. Mittal SKY IS THE LIMITS and he is looking forward to getting India's prestigious NABH accreditation for his practice soon this year under the guidance of Dr. Manish and the team at DBM.
He finally conclude, “Thanks to Dr. Manish Chitnis sir and the DBM team.
All credit goes to you.”

Dr. Purvi Patel

Dr. Purvi Patel who graduated in 2005 and started her practice in 2014, says that “In the years between graduation and opening up my practice, I attended numerous courses and conferences focusing to hone my clinical skills. But by the time I was celebrating my clinic’s first anniversary the reality also dawned onto me, that just clinical skills aren't enough to run a successful practice.”
Not only was she beginning to feel insecure about the number of dental clinics around her area but she was also struggling to manage the clinic and the staff.
“DBM has changed this forever! One year with Manish Chitnis and team DBM has given me tremendous insights about different aspect of dentistry. It has completely transformed the ethos of my practice”, she exclaimed.
She further adds that she is now able to implement systems for better patient care with a team that is equally committed & dedicated to the growth of her practice.
“I do not say that I no longer face any challenges in my practice! But I do say that I'm now able to deal with them more constructively! DBM has empowered me in more ways than I can express!” said an extremely satisfied Dr.Patel.
We at DBM love to see people move up on the ladder of success, because every success story reassures that possibilities in life are still endless.
This is Dr. Shruti reporting on DBM success stories across the country!

Dr. Niket Mehrotra

Dr. Niket Mehrotra started following the DBM since the time of its inception when he saw many of his seniors united together and doing something for which he shared great love management.
But somehow he did not board the DBM until year three he says, “At year 3 of DBM, I was very sure that I want to join this.”
His intention was not only to learn but he was also very keen to know that how could he spread this flavour of dentistry to the fellow dentists’.
While talking about is mentor he says, "no one can mentor as well as Dr. Manish does with his keen learners."
“When I started DBM, I had a feeling that the ceiling has come for my dental growth, but I was astonished to see the results. Just after 10 months of learning and applying DBM techniques to my practice, it has changed the definition and level of ceiling for me.”
“Now I have more time for myself and my family, a happy team working with me, more profits and more number of patients appreciating our work and behavior, said an enthusiastic Dr. Niket.

For Dr. Niket DBM is a compulsive phenomenon for young practice or an old practice.

He says, “It does not matter that how long you are in the practice, you still need someone who can hold your hand and let you know the best you have in your pockets. I am deeply thankful to Manish and Sameer for giving me this wonderful vision”

If you are willing to try what we at DBM try to preach, you will have to settle for the ordinary and our doctors are proof of that.
This is Dr. Shruti reporting on DBM success stories across the country!

Dr. Akshat Gupta

A run of the mill dentist, who was going to the clinic on an everyday basis- doing patients, earning money and coming back home, is how Dr. Akshat Gupta described himself before he became a part of DBM.
The monotony and routine cropped up questions in his mind, which is quite commonly running on huge number of dentists minds as well these days.
“Will this profession ever enable me to live the lifestyle I have always dreamed of?”
“When will the patients understand that they cannot get treatments which require such high level of precision and focus for a cheap cost?”
“Will patients ever realize that I am dentist who cares about them and my fees I just a by-product of the confidence they will have when I give them that beautiful smile?” are some questions which he asked himself.

Then came a turn point in his life when Dr. Manish Chitnis and Dr. Sameer Bhandari brought DBM to his doorsteps.
Dr.Gupta says, ”All I knew about Dr. Manish was that he has a flourishing practice in the U.K and was conducting what looked like any other management course which would help you understand your profession better.”

Dr. Gupta was completely wrong and what he got instead was this experience which he shares,
“This person (Dr. Manish) who came out of nowhere for me, has today helped me change my life both professionally and personally in abundance.”

Dr.Gupta feels that, Dr. Manish Chitnis and his team at DBM, change the entire perspective about dentistry and after implementing the simple things taught at the yearlong program, he witnessed a sudden surge of growth in his practice.

“What was at one time a simple one chair practice with one chair side assistant, has now successfully grown in to a two chair practice with 2 chair side assistants, a front desk officer and a team of 3 associate dentists , and all this with a perfect balance between my work and personal life , said a very happy Dr.Gupta.

He further added, “The biggest change came when the outlook of my patients changed towards my practice. They started loving every bit of visiting my clinic because of the fantastic experience they had with us and compliments on our dental team being so friendly and approachable started flowing in.“

Dr.Gupta feels that there is so much to dentistry than just working on patients and this was an enlightenment that DBM gave him. TEAM DYNAMICS, MARKETING, ETHICAL SELLING AND PATIENT JOURNEY are few things of the list which today not only does he understand better but also implements regularly in his practice.

Understanding the finances of his practice has enabled him to finally earn the money he wanted and enjoy it at the same time with family vacations which, earlier was something he craved for.
He says, “The fact that team DBM over delivered at every point of time throughout the entire year just assured me that they were here not to make money but for a much larger vision.
Even the odd time calls were answered, giving me suggestions on the silliest of doubts that I had, making me accountable for the actions that I wanted to take and following up with how I progress at every step of the way.“

He further adds, ”DBM made me think about things and do them, some of which I had not even thought of. I can go on and on and on, about my experience at DBM as indeed it was life transforming for me in all respects.”

“A big THANK YOU is not enough for what DBM has done for me and continues to do despite the yearlong program being over.
The bonding and the camaraderie which I share with team DBM is here to stay forever”, he concluded.

That’s what DBM team does, they build relations and change lives for better.

This is Dr. Shruti reporting on DBM success stories across the country!

Dr. Aditi Mahale

Dr. Aditi Mahale, whose journey with Dr. Manish and DBM started with a webinar, followed by a one day workshop and still continues even after completion of her yearlong course, says “That's the secret of Manish & his DBM Team.... they are always in continuous touch with You.”
While sharing her story of leading her Dental Practice and Life to a New Level with DBM & mentor Manish Chitnis, she said “My past dental practice, in brief was, one Dentist and One unstable Assistant.”
“Today I have a strong team of 1 Associate Dentist, 4 Assistants and 1 part-time Creative Head.” She says proudly today.
She went ahead to give All her thanks to DBM for making her life easier by work distribution, which has led to better Patient experience in terms of quality and time, consequently it has also led to the growth of her practice.
“DBM is not just about MARKETING, she said, “it is about the SYSTEMS in place, it is about HUMAN RESOURCE Management, it is about the Emotional Quotient of your practice.”
Dr. Aditi highly recommends this Course to her friends and colleagues and further adds, “My story continues with improvement in my skills as a Clinician & Practice Owner with my Facilitator DBM & Mentor Manish Chitnis.”
We at DBM believe that being successful is having a balance of success stories across the many areas of your life and this is what we preach.
This is Dr.Shruti reporting on DBM success stories across the country!

Dr Manish Chitnis

Founder & Director

Dr Manish Chitnis obtained his dental degree in India and has enjoyed a successful career in dentistry for the past 23 years. After gaining experience in India and UK whilst working in small as well as large corporate dental clinics, he decided to run his own practice in the UK, where he is the owner of Dental Concepts, a thriving dental practice in Whitchurch. His practice is on a growth path with the more clinics opening soon in UK, the next one opened in Andover last February 2016. The new practice in Andover is an Advanced state of the art centre with all the latest technology available. Besides growing his dental practice, Manish is passionate about sharing knowledge and resources with other dentists in the brand new spacious education centre at Andover and has also run many training programmes in Oxford and Hampshire in the areas of clinical governance, dental business best practices and designing the best possible patient journey within the economic framework of a dental practice.
He is a keen Table Tennis player playing for the local club and has recently completed a once in a lifetime Survival Expedition in the deserts of Oman. He is a proud father of a teenager son and has a lovely wife, Shilpa who is the Co-owner of Dental Concepts.

Dr Shilpa Chitnis

Co-founder and Director

I have been a General Dentist for over 17 years.
Practised in Mumbai for 4 years and then moved to the UK in 2005.
Finished International qualifying exam - 2006
Passed MJDF in 2007
Worked as a GDP in a corporate practice (former ADP now My dentist) from September 2006 till 2010.
Along with my husband we bought a  family run mixed dental practice from September 2010  (Dental Concepts Whitchurch)
We started a squat private practice in Andover in 2016.
Have been updating my clinical skills by doing cosmetic hands on courses and the Invisalign course.
I have done
*Certification and Accreditation in DISC profiling
*Certification in Emotional Intelligence with Genos International
*Certified  Practitioner NLP and Timeline therapy
*Certified Life coach
*Currently doing a certification in CBT.

I am very keen to make a difference for my colleagues who feel pressured or stressed or want direction in their career.
I have worked with my team using and understanding personality profiles and emotional intelligence. This has helped strengthen the team.
With these results, I have also worked with over 50 dentists in India. I have recently started working with few dentists here in the UK.
I have conducted goal setting workshops for few of my dentist colleagues

Dr Rajiv Verma

A student of Government Dental College & Hospital. Mumbai, Dr. Rajiv Verma is in the field of dentistry for 34 long years, his command on the subject of Clinical Prosthodontics has been witnessed till date by more than 30000+ dentists & 2300+ hands-on course participants in his 450+ lectures, presentations, live on patient demos, live on video shows of Porcelain Veneers, Crown'n'Bridge & DSD - Digital Smile Design .
A clinician for 30 years, a dental ceramist of repute for 21 years, a IDA Speaker for 19 years, a course conductor for 13 years, an international Speaker for last 6 years, an author of 2 books, it is not over yet his latest title is of a DSD - Digital Smile Design Master & DSD Lecturer of Asia/India. A key Thought Leader for Colgate, a National Consultant to a social project by Global Protect Dental Private Limited & what not. His new & forthcoming ventures - a column titled RVG - Rajiv Verma Gyan in Famdent Magazine & a Concept Bur Box in making. Life has been a crazy journey till now. Meet the Maestro in 2015 at various locations across India.

Dr Ajit Shetty

Dr. Ajit Shetty graduated and Post graduated from Government Dental College and Hospital, Mumbai Fellow and Diplomate, International College of Oral Implantologists, (USA) Fellow and Diplomate, Indian Society Of Oral Implantologists. His areas of excellence include- Aesthetic Dentistry, Implants and Full Mouth Rehabilitation and Lasers. He conducts Extensive training in Oral Implantology all over the world in Singapore, Germany, Denmark, USA etc.
He Lectures extensively and conducts several Hands on Courses and Live Clinical Demonstrations all over India and abroad for dental colleagues on Aesthetic Dentistry ,Implants, Occlusion and Lasers and Practice Management. Past President of Indian Dental Association, Mumbai. He has Held various posts in the association at city, state and national level.he was also the Founder member and Past President of the Indian Academy of Aesthetic and Cosmetic Dentistry.

Dr Bhakti Agaskar

Dr. Bhakti Agaskar  passed B.D.S in 1983 from GDC Mumbai and was awarded the Colgate Palmolive Gold Medal for scoring the highest marks in Periodontology & was also  felicitated with the Dr. Bhajiwala Trophy by Indian Society of Periodontolgy
She has been In private practice since 1984 at Kalwa  and Thane and has Established and built a very successful & organised practice .
Pertaining to the leadership qualities she has she took up various responsibilities & posts in Ida thane branch & State branch & won many awards.The 41st MSDC which was held at Thane when Dr. Bhakti was the organising Sec was a huge success and the records set then have not been broken yet . Spotting the talent & qualities that  Dr. Bhakti has, she was appointed qq11 as the founder Secretary of the Women's Dental Council IDA HO.
Being a senior practitioner & having worked for the association she had realised the various problems the Dentists & the profession faced and  identifies with the vision & goals of DBM and has been working towards the achievements of the same .

Dr Aditi Mahale

Dr.Aditi Mahale is Practising Dentistry since 2009 at Dombivli. She owns DentA-Zone Dental & Implant Clinic, a 2 chair set up.
Joined Dental Business Masters in 2016 and there's no looking back since then.
She won the DBM Best Marketing Genius Award 2016-17.
DBM played a vital role not only in improving Finances but also Various other aspects of Dental Practice Management.
Being appointed as DBM Coach was a proud moment.
Her motto is to keep working consistently to get the results.
Dr. Aditi is also associated with various organisations and is committee member of IDA DOMBIVLI.
Member of BNI & Rotary International.
She is mother of Son, Abhedya.
Dr.Yogesh , MDS Prosthodontist, her husband is co-owner of Dentazone.

Dr Akshat Gupta

Dr. Akshat Gupta graduated with a Bachelors in Dental Surgery from Mumbai and is a specialist in Dental Implantology from New York University (NYU,USA) .
An ardent learner & practitioner he holds specialist degrees and diplomas in all aspects of dentistry and a Post Graduate Diploma from Symbiosis.
He is certified by The American heart association as a health care professional Basic Life Support (BLS) provider.
Dr. Akshat Gupta is a Certified Graphologist (Handwriting Analyst) from the Institute of Graphological Research. In his free time he is an active participant in Mumbai’s food culture.
A natural at photography, he is quite an enthusiast when it comes to travelling for an adventure & interacting with new people of all age groups.
Building his own practice with the latest technology has been a fulfillment of a personal dream and he believes it is his goal to ensure maximum comfort for patients while providing the best of modern healthcare.

Dr Purvi Patel

Dr. Purvi Patel a General Dental Practitoner has been practising Dentistry since 12 years. After an year of opening her clinic (Shanti Dental Clinic in 2013) she realised that there is more to running a successful dental practice than just good clinical skills. Dental Business Masters changed her vision and she rebranded her practice in 2018 as NURTURE Family Dental Clinic . After winning the third place at the DBM Speakers Academy,  she has been given the opportunity to help dentist achieve their goals to build better teams , that follow proper systems to give the  ultimate patient experience.
She is one of the founder and former members of GWAMI - Great Woman Association Mumbai India, a yoga enthusiast,  a passionate cook and enjoys the company of a good book  in her spare time.

Dr Raj Rege

Dr.Raj Rege has completed his BDS from MGV’s KBH Dental College and Hospital, Nashik.
He is working as the General Dentist in Dental Concepts, Naupada, Thane since February 2013. He had worked as Associate Dentist in Dentistree Imaging,Thane where he developed skills for *Cone Beam CT scan development, analysis, interpretation and reporting.*Dental and Maxillofacial Imaging pertaining to diagnosis and treatment planning.*Clinician orientation in the use and applications of Dental Imaging software for better clinical results.
He has also Been an integral part of the Dental Department of Bai Jerbai Wadia Hospital for Children from its inception and even today he is a part of the association.
He is also associated with Indian Dental Association, Thane Branch.
His aim is To Embark on a successful clinical Practice,which delivers stable, predictable and lasting results in terms of durability,functionality,aesthetics and delivering patient satisfaction.
His Hobbies include Quizzing, Table Tennis, Literature (fiction), Poetry, Music (Indian classical and Non-classical).

Dr Rajiv Kalawade

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Dr Mandar Joglekar

Dr.Mandar Joglekar has his private practice in chinchwad since the last 19 years . He has an implant and grafting certificate from bern university ,switzerland.
He conducts endodontics and microscope dentistry courses and is also india national leader for dentinal tubules study club.
He believes as dentistry in India is growing with technology and digital revolution, dentists are facing a  few challenges as well!
Helping dentists in learning  ethical selling, communication skills, showcasing, digital marketing and understanding & growing their businesses is what is his forte.

Dr Nikhil Girdhar

Dr. Nikhil Girdhar, loves to call himself a dental explorer with 9 years of clinical and business experience.

  • Born and brought in the historic city of Panipat. Completed Schooling from Kendriya Vidyalaya Panipat.
  • Graduated Dentistry from MMCDSR, Mullana in 2008.
  • Training in microscopic dentistry in 2009.
  • First own dental clinic set up in 2009 with Second clinic in 2014 and Third clinic in 2018.
  • Clinical editor HEALTH NOW MAGAZINE since 2014.
  • Director, Robust Health Management Pvt. since 2011.
  • Founder, "Robust India" a professionally executed school health program in northern India.
  • Graduated from DBM in 2017-18.
  • Honoured with the award of best marketing team by DBM in 2018.
  • Appointed as the only North Indian coach for DBM
  • Mentoring 8 practices Pan India as their practice management coach.
  • Started own venture with the name of DENTiPRAM for practice management coaching.
  • Works 4 days a week clinically and 2 days a week in business and coaching candidates.

On the Personal Front;

  • Passionate about writing, travelling and public speaking.
  • Has been blessed by the Almighty with a beautiful wife - Navya, igniting minds - Naisha and Medhansh (kids).
  • Gets nerves to his spine with technology, interacting with like-minded people and accomplishing small wins on daily basis.
  • Fanatic cricket fan and likes to see every sporting event.
  • Authors that inspire - Robin Sharma, Gopal Das Gaur, Chris Barrow, Michael E. Gerber

Mentors: Dr.  Gurpreet Singh Duggal, Dr.  Manish Chitnis

Dr Santosh Pingale

Dr Santosh Pingale obtained his dental degree from Pune and has enjoyed a successful career in dentistry for the past 17 years in his own 3 chair Practice, White Castles International Dental Care at Pimpri-Chinchwad. He also was part of Pune's first ever huge corporate group Practice Pune International Dental Hospital.
After gaining Fellowship and experience in Implantology and Cosmetic Dentistry he decided to learn the Business of Dentistry from Dental Business Masters Academy by Manish Chitnis.
His practice is on a growth path since then .After he won the 1st position in DBM Speakers Academy he was appointed as DBM Coach for the Practice Management Subject.His interest in improving the standards of Dental health care in India inspired him to work towards NABH accreditation , which is nearing to application process. Besides DBM he is also Director for India Division of the global community Dentinal Tubules started by Dhru Shah-UK. Santosh is passionate about sharing knowledge and resources with other dentists and helping them grow by conducting training programmes in areas of clinical governance, Associate Dentist recruitment, designing the best possible patient journey and also updates in Clinical Dentistry, under the banners of DBM and DT.
He is playing a major role in encouraging Practicing Dentist to develop a Associate Dentist based Practice and successfully serves a helping hand for thousands of new Dentists in finding jobs through his SPs Dentist-Locum WhatsApp Forums.
He is a passionate Badminton player having won numerous titles in Doctors tournaments . Carving and Blogging are his other hobbies.
He is a proud father of a Daughter, Aarushee, and has a lovely wife, Dr Sujata who is the Co-owner of WCI Dental Care. Not to forget '', their adorable dog, Glitter who is also an integral part of the family.

Dr Sudhir Ramanna

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Dr Sameer Thukral

Dr. Sameer Thukral has completed his MDS in 2010. He holds a Masters Degree Certificate in Dental Lasers from the University of Vienna. He is also a Fellow of the ICOI. He is currently into private practice in Pune, a practice which is now 29 years old. They work as a team comprising of specialists in every field allowing them to cover all aspects of dentistry. Dr. Sameer Thukral’s focus in the practice comprises of Dental Implants and Cosmetic Dentistry including Smile Makeovers.
He has trained extensively in these fields all over the world.

Dr Niket Mehrotra

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Dr Shruti Salian

Dr.Shruti has completed her BDS from Sinhgad dental college ,Pune in 2015 and has been practising since then in Mumbai .
Along with clinical dentistry , her interest in non clinical aspects of dentistry brought her to work with Dental business masters , where she found perfect balance .
Being an  avid reader , she finds writing blogs about various life experiences inspires her .

She also shares a deep passion for dancing and is trained classical dancer.
She has been working with DBM for the last one year and it has helped her grow her practice, meet inspiring people and learn about the business aspects of dentistry.
Her goal is to support the movement of bringing in this new culture that the Indian dental fraternity needs to acknowledge and accept .

Dr Pratik Rajavadha

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Dr Harshad Chaphekar

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Dr Sameer Bhandari

Co-founder and Director

I am a Dental Graduate from the University of Pune. Recently I have completed my fellowship from International Society for Quality in Healthcare (ISQua). I have been running my private dental practice since 1997. I have always worked towards delivering exceptional patient care.
During my visits to the dental practices abroad, I always wondered why all dental practices couldn’t function and deliver the healthcare in the way that it is delivered in the best practices throughout the world.
This motivated me to make further changes in my own dental practice, which allowed me to match the quality standards in my dental practice to the  International standards of Quality of Care.
This process helped me to secure the Accreditation Certificate from NABH (National Accreditation Board for Hospitals & Healthcare Providers).
My Dental Practice is the first Dental Practice in Maharashtra (India) to comply with the international standards of healthcare quality & safety and Secure this accreditation.
I am on a mission to change the face of the Healthcare industry where patients will receive the highest Quality of Care.