A Dental Practice is as good as the team working for it. A successful dental practice is a combination of various factors and the Dental Receptionist or as we like to call them; the Communications Team, plays a pivotal role.
The team handling the phones for the practice is really someone who creates the first impression of your practice. So, it is very important for the team to be professional, polite, efficient and effective when dealing with telephone calls.
How telephone calls are handled in a dental practice is a process that can make or mar the reputation of the practice to potential patients. Developing and implementing a standard procedure for processes in a dental practice ensures that each process is executed in a nearly identical manner consistently. This consistency in execution of these processes translates into brand identity & reputation that ensure patient satisfaction.
Dental Business Masters is committed to helping dental practices in creating and implementing these processes / systems. So, presenting the DBM RECEPTION ASSISTANCE MANUAL (RAM) – The Ultimate guide to Dental Receptionist Telephone Training with some elaborate telephone scripts.
This training manual exclusively created by DBM contains some of the most common telephone conversations happening in dental practices. The telephone scripts can be provided in 8 Indian languages to help ease of understanding and immediate implementation for the communications team.
The telephone scripts cover different scenarios of calls which a telephone team member may encounter in day to day dental practice. Emphasis is given on all possibilities of the conversation and how the phone call can be made more professional, polite and effective.