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How to train my receptionist?
- December 4, 2018
- Posted by: admin
A specialized receptionist, such as a front-desk receptionist at a medical practice or dental practice , performs additional tasks specific to the nature of the business.
Carefully supervised receptionist training is key to a positive front-desk experience for patients.
Provide the receptionist with ready scripts & train them with role plays of the frequently occurring scenarios with your staff.
Discuss the importance of active listening, or empathizing with a patient’s concern, and cooperatively exploring a solution. Repeat this approach with each receptionist job task.