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Starting a new dental business

Recession time?- 10 things to focus on when you face recession in your dental business.

In this Facebook Live program Dr. Manish Chitnis explains 10 simple strategies to focus on when you are facing recession in your dental business. Spread the love

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Can dentist refuse a patient?

Medico-legal Tip of the day Question- Do doctors have a right to refuse to treat a patient 1. In Private Clinic 2. In Govt. Dispensary / Hospital 3. In private / corporate Hospitals Answer- 1. Yes , in private clinic , doctor can refuse to see a patient unless patient is in emergency. . He

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How to implement pre booking fee system in the practice?

  This is how we can implement pre-booking fees in the practice Scenario 1 – A new enquiry who wants to book an appointment over a telephone call 1. Initial phone call is done as per the protocol 2. The caller is interested in booking the appointment 3. The reception explains the appointment booking policy

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What is the agenda for Morning meetings / Daily huddle in a dental practice?

10 tips for successful morning huddles 1. Track month-to-date goals vs. actual numbers for doctor, hygiene, and collections. 2. Track yesterday’s goals vs. yesterday’s actual numbers for doctor, hygiene, and collections. 3. Work out today’s goal vs. projected for doctor, hygiene, and collections. 4. Determine how many major procedures are needed for the next five

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Membership plans & how to go about it?

  Dental Practice plan / membership plan is a new dimension of patient care in the new age dentistry. Patient need long term health & dental practices need a loyal patient. Its a win – win situation for both. Add value to your practice this new year! Most practices in India have an undervalued untapped

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Coffee Table book ideas for a dental practice

Internal marketing is one of the most effective methods to educate patients about the services  & offerings in your dental practice. A beautifully designed coffee table book can help you to reach your patients and educate them about your practice & the practice culture. Simple things placed in the coffee table book can help you

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How to deal with dissatisfied patient?

How to deal with dissatisfied patient? Listen carefully what is the actual problem. Have patience and listen very very carefully. After the problem has been explained acknowledge your listening skills by repeating their complaint. Take acknowledgement that you have said is the exact complaint. Apologize in most of the cases as it is you who

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Who all should I have in my team in starting years of my practice?

When we are setting up a new business creating a team is generally a challenge. We as a dentists have a limited knowledge of human resources & their management. You must have a dedicated team members to perform specific roles in your practice. Most important roles for the smallest dental practice are – Practice Manager

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Which is the best method to educate patients about the treatment options?

DBM Connect, DBM Connect Pro, PIC, PIC Pro, CIC

It is difficult for patients to understand the technical language that is spoken by the doctors. Patients need easy to understand tool that helps to bridge the gap. Understanding the treatment process and the outcome of the treatment becomes easy with the help of visual aids. Using animations is one of the best ways how

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How to convert enquiries to the booked appointments?

Pre booking fees, Explaining patients

Important tips – Step 1: Promptly Answer All Calls Once a potential patient has decided to explore your services, every interaction must facilitate their journey to a “yes.” This usually begins with their first phone call to your office. To make the best first impression and avoid losing a potential patient, ensure your staff makes

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How to obtain informed consent?

How to Obtain Informed Consent Healthcare laws and best practices have been changing rapidly over the last couple of decades. Patient rights are protected by complicated laws that, when not followed, can result in stiff penalties and criminal charges. It is more important than ever to gain a full understanding of how the law defines

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How to manage records in software?

record keeping in dental clinic

BENEFITS OF MEDICAL RECORDS MANAGEMENT As the requirements for medical records change, it is important for medical practices, hospitals, skilled nursing facilities, and long-term care facilities to have a medical records management system in place that includes automating, capturing, storing, and disseminating records. The system improves record location and tracking, even for records people don’t

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Why it is important to have digital record of your patients?

Digital records

WHAT ARE THE BENEFITS OF ELECTRONIC HEALTH RECORDS? Handling medical records electronically has many benefits over the older paper counterparts. Providers can more easily track data over time and this tracking is often automated. The ability to track this information is important in many situations, including if a doctor wants to identify how a patient

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Why all consents must be signed physically on paper?

Informed consent signature

Informed consent process is essentially approval of the patient to go ahead with the treatment that he has selected from the various treatment options provided to him. Electronic signatures can be images of handwritten signatures, voiceprints, signing by mouse-click, or tracing signatures onto electronic documents with finger, mouse, or stylus. These types of signatures present

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How to educate patients about the post operative care?

post op instructions

Educating patient about the treatment rendered and the post treatment care is very important. It helps to improve the treatment outcome and reduce the discomfort. Appropriate follow-up care can help reduce your risk of complications after surgery and support your recovery process. You must hand over written instructions to the patients along with the verbal

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What is the telephone script for front office?

Phone call answering

Answering a telephone enquiry can be a challenging task. We can overcome this challenge effectively by training our team members with the correct flow of questions to be asked while interacting over a phone call. You can create a set of questions for your front desk manager which can help you to streamline the telephonic

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How do we train our team or staff?

Team

Your organisation needs to have a well defined induction program for a new team member. You can assign a job profile to the new team member and take them through a specified training program. This makes them ready to take up new challenge and perform as expected . Set an internal training program schedule for

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What is the basic requirement of space for NABH Accreditation?

Dental Workstation

There are different categories in which you can apply for NABH Accreditation. There is no basic space requirement specified in the set of standards. The number of chairs in your dental practice will decide the category in which  you can apply for NABH Accreditation. While planning your workflow you must keep following things in mind

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What is the basic equipment requirement for NABH accreditation?

Dental Equipment

NABH standards do not specify the requirements for equipment for the fulfilment of criteria for the accreditation. When you make a buying decision for a particular  instrument or equipment you must confirm the quality of the equipment and its performance by verifying the certifications that the product may have. Endorsement of the product by the

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How to write policies for NABH accreditation?

Policies and procedures

You can find some useful resources here which can give you more insights about the query.

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How to get word of mouth referral?

Word of mouth referrals

Interpersonal Relations & word of mouth referrals- This forms a major part of an important type of marketing called Internal Marketing. It is found to be the most effective and least expensive type of marketing. This occurs inside the practice and focuses on current patients and their willingness to accept costlier treatment options and also

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How internal marketing can be done?

Dental Equipment

Internal marketing is the most effective way to reach out to your potential patients. It is a low cost marketing strategy. Most important  things to remember Branding of your practice Patient data capturing and analysing Patient communication system Patient education protocol Asking for testimonials Asking for referrals Spread the love

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How to write newsletters?

how to write newsletters

Keep in touch is the all time favourite strategy for marketing. You can keep in touch with patients in several ways and sending periodic newsletters is the most effective aspect.

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How to perform practice audits?

non clinical audits

Non clinical aspect if patient care is equally important as the clinical care rendered to the patients. Overall patient experience can be measured by defining the important contact  points with the patients.

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How to conduct clinical audits?

Clinical audit Cycle

Clinical audits is one of the most important things when it comes to measuring quality of healthcare services offered to your patients in your practice. These audits help you to perform root cause analysis of any problem and let’s you identify the problem which can be actioned and quality of services can be improved. You

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How to incorporate patient feedback system in the clinic?

Why Patient feedback is important

Patient feed backs are one of the most important aspect of the patient care. It let’s you know how your organisation is functioning and where do you need to focus.

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How does google review help my dental practice?

google reviews

Google reviews give your business valuable insights into its operation.

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How to ask for testimonials from my patients?

testimonials

A happy patient can get you lot more patients and help you to spread a word about the services that you have to offer.

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How to ask for reviews from my patients?

Customer reviews are the most important aspect of your online reputation. There are many ways how you can ask for a review to your patients. Patients can review your services on social media and who are not tech savvy can write a review and hand it over to you.

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What are the new ways of marketing my dental practice?

Dental-Marketing-Strategies-To-Get-New-Patients-To-Your-Practice

Keep reinventing the wheel – that,s the mantra for marketing your dental practice.

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How to do Google advert for my dental practice?

google-search-network-vs-display-marketing-google-ads

Google advert is a specialists job. Once you’ve signed up for Google Ads and created a campaign, you can start creating ads. To effectively reach potential customers, your text ads should be informative, relevant, and engaging. Before your saved ad starts showing to customers, review its content and formatting to make sure it meets your advertising policies.

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How to do Facebook advert for my dental clinic?

Facebook ads

If you’re just starting out with paid advertising on Facebook, it’s likely that you’ll have to experiment with several different targeting options until you reach an audience that fits just right.

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What is the best way to market my dental practice?

Word of mouth & referrals is the best proven and effective way of marketing.

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What to include in the blogs?

blog

Paramount blogging is to the success of your marketing. But it’s important that you learn how to start a blog and write blog posts for it so that each article supports your business.

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How to explain big treatment plans to the patients?

Big treatment plan

Patients need to know the details about recommended treatment, including the advantages, reasons, and consequences of not completing treatment, before they will make a commitment to proceed.proceed.

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How to ask for the appointment booking fees to the patients?

Time is the most valuable commodity that one possesses. It is important that the care is delivered in a timely manner to the patients and it demands commitment from the dentist and the patient too. So your appointment booking policy must insist a pre booking fees while an appointment is booked. Spread the love

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How to ask for advance payment to the patients?

Payment policy

As healthcare professionals we are always apprehensive about discussing fees with the patients. Our time is precious and patients need our quality time while we treat them. If someone needs our quality time then obviously they will have to book it with some commitment from them. Asking for advance payment in a straight forward way

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How to plan the calendar for the year?

Plan Calendar

The first step that you should take in planning out my year is to get a full-year wall calendar. Secondly put in the corner stones for example – vacations, weekend trips, business travel and conferences. Third, write in the projects you are doing or plan to do in the upcoming year that include deadlines, marketing

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What is TCO / Treatment coordinator?

Treatment Coordinator

Treatment coordinators bridge the gap between dentists & the patients. They are the most important people in your dental practice who thrive for the patient satisfaction. A treatment coordinator can help you to improve the patient satisfaction index in your dental practice. TCO or the Treatment coordinator closes or assists in closing the treatment plans

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Should you charge a repeat treatment?

Treatment charges

Charging repeat treatment is always a dilemma for dentists. You need to look for the reason for the need to repeat the treatment. If you find there was deficiency at the time when you had rendered treatment at the previous instance and that has led the treatment to fail then it is good to perform

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How much should you refund for a failed treatment?

Refund Policy

A failed treatment could assure a refund of part of the fees unless you had the specific discussion with the patient before undertaking additional treatment that the fees and all risks of failure were incumbent upon the patient . Refund policies of the clinic should be refined as per the cases that come ahead from

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Should you refund a failed treatment?

Physicians and dentists strive to provide their patients with high-quality, effective care. However, some patients inevitably will not be satisfied with their results, regardless of whether appropriate care was provided. One could refund or waive some or all of the professional fees associated with the patient’s care. Providers can offer refunds or waivers without the

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How much should I pay my consultant?

Paying consultants

There are different ways how you can pay your consultants and avail their services. Consultants can either have an exclusive contract with you and offer their services to your patients at a fixed monthly fees or They can work on a profit sharing basis. Some consultants prefer to fix their fees for the services rendered

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How to calculate associate dentist pay?

associate-dentist

The method to determine compensation for these positions varies from one practice to another. Associate doctors can receive a flat salary or hourly rate, or the  compensation can be based on a percentage of production and/or collections. Spread the love

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How to calculate the treatment charges?

Treatment charges

We generally consider material consumed for the particular treatment or service as the only expense incurred and price our treatments accordingly. Consider expenses incurred for your education and professional training. Cost of setting your dental practice and fixed hourly expenses when you calculate treatment charges. Spread the love

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How to train my receptionist?

Dental receptionist

A specialized receptionist, such as a front-desk receptionist at a medical practice or dental practice , performs additional tasks specific to the nature of the business. Carefully supervised receptionist training is key to a positive front-desk experience for patients. Provide the receptionist with ready scripts & train them with role plays of the frequently occurring

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What is the minimal qualification for chair side assistant ?

Chairside assistant

Currently there are very few qualified personnel are available to perform the role of dental chairside assistant in India. Ideally the person should possess a qualification for Dental Operating room assistant to perform the job. But due to lack of formally trained human in some countries any person with on job training and minimal qualifications

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How do I allocate roles and responsibilities to my team members?

Dental receptionist

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How much salary should I pay to my chair side assistant

Employee Salary

Few things to remember before you decide on the pay scale for your employees Do they have requisite qualification to perform the job? Do they possess the skills to perform the job? Do they have and added benefit than the others and are capable of taking additional responsibility? Do they intend to stay with you

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Is it worthwhile to buy CBCT in the clinic?

CBCT

Installing cone beam CT can be a clinically oriented decision or it can be a business oriented decision. The importance of cone beam CT as an adjunct to the diagnosis and treatment planning is unquestionable. But the investment must be viable for the business to be self sustainable. Any investment that is recovered in 3

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What is the minimal investment needed for a single chair dental clinic?

Dental Clinic

Average cost of setting up a Dental Practice – The average cost of starting a dental practice depend on the scope of services that the practice intends to provide. The facilities that the practice offers to the patients and the equipment infrastructure installed at the practice. The complete project cost is a sum of cost

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How much should I charge for a single tooth replacement with implant?

Single tooth dental implant

Anterior single tooth implants in the aesthetic zone usually are more challenging and need more efforts and expertise to complete the treatment successfully and up to the patients satisfaction. You need to understand patient needs and offer all the possible options to the patients before you even start the treatment. We are generally confused about

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How much should I charge for a zirconia crown?

Zirconia crown

We are generally confused about what should we charge for the treatments or services that we offer in our practice. Basis of pricing a particular treatment is understanding your fixed cost for running your dental practice, cost of the materials, cost of time utilised to render a particular treatment & cost of the performer or

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How to start a Dental practice?

Dental Clinic

Starting a new dental practice We feel puzzled what are the essential requirements for me to start my dental practice. You will have to do some market research and understand what do you have to offer in your practice. Do some research , build a network of trusted advisors , secure finances and develop a

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What is the minimal basic requirement to start a Dental practice?

Dental Equipment

A good place, a Dental chair, compressor, Dental Instruments, equipment , x ray and armamentarium are the minimal basic along with good interiors. Along with the above things you need to have basic legal compliance and licences/ registrations in place before you start a new dental practice. Buy quality stuff, they last long and ultimately

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What are the basic legal requirements to start a Dental practice?

Legal compliance

Dental practices are healthcare establishments and need to provide services within a legal framework as governed by the local law. Most important thing that you must ensure is to register your practice with the Health Department of local corporation. Your registration with the respective dental council of your state is the minimal basic requirement if

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Is it good to offer discounts to our patients?

Discounts

Offering discounts as a community service always helps you to give back to the society and deserving people. Occasional discounts based on your standard fee schedule can be given to member patients . Make sure that the policy is used consistently. You don’t want to offer the discount to one patient, but not another… right?

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How much should I charge for a root canal treatment?

We are generally confused about what should we charge for the treatments or services that we offer in our practice. Basis of pricing a particular treatment is understanding your fixed cost for running your dental practice, cost of the materials, cost of time utilised to render a particular treatment & cost of the performer or

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How much discount should we offer to our patients?

Discounts

You must understand the cost of your services before you offer discounts to your patients. The cost of your services is not alone based on the material cost. You need to add operating cost and cost of the clinician before you consider offering discount for a patient. Spread the love

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Dr. Ishani Nawal

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Dr. Harleen Sahanisethi

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Dr. Farhath Sayed

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Dr. Ekta

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Dr. Sameer Anand

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Dr. Shalin Gataliya

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Dr. Raj Rege

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Dr. Deepika Khanna

DBM story- Dr. Deepika Khanna

"Hello sir , I have some good news ", said Dr.Deepika Khanna who has just started her practice in March this year .

The good news being she has finally progressed to a team of 8 employees in a spam of 7 months -
1 Associate dentist /TCO

2 Clinical assistants

3 Floating assistants

2 Receptionist

2 House keeping

She was ecstatic because now her team is complete .
Also brochures and member ship cards for her clinic were out for printing and web designing was in process .
She seemed super excited about the fact that her revenue had multiplied by double with good amount of savings in hand .
Wow !! Doesn't it seem a dream come true
On asking her the secret of the success She said "DBM - which has taught me to sincerely following a system ."
We pursued her for some more details and she further added , "
I think Rotary International Organisation and individual camps, BNI, and association with chemist, local walk ins due to the location of clinic is what is helping the patient inflow. "
Also Communicating with simplicity and clarity and a systematic flow has helped her in bringing out the confidence and trust of the staff and the patients in her entire team .
"My receptionist, Jyoti , is a loving and humble chatterbox , who talks to the patients in the waiting room while they wait for their turn , giving a familiar feel and making them comfortable to freely giving verbal feed backs."
Regular follow up according to the protocols has helped her and her team understand where to focus and Monthly target settings help in tracking the progress.
"My team and i share a great bond and I am missed when not around and it feels that I am going in the right track with my team ."
She usually receives calls from Google maps and business and it has helped her enormously .
"I talk to them the DBM guidelines and in turn it helps me prepare well for their first visit and in turn conversions for treatment. "
Her clinic has 8 ongoing ortho cases,5 FMR cases ,Frequent Oral surgery cases, Endo cases going on and other general cases on routine basis and her clinic is only 7 months old.
"My patients love talking to me, as I don't come across as a sales person and speak to them on a personal front " she adds
She feels it is her love and passion for the field that shows results in her practice .
We at DBM love how Dr. Deepika has moved up the ladder of success in short span of time with all her dedication and hard work and feel like this is an inspiration for all .
This is Dr. Shruti reporting on DBM success stories across the country !

SPREAD

Ethical Marketing & Increase in Quality Patients

SHOW

Showcasing & creating the ‘WOW’ Experience

SELL & SPEAK

Ethical Selling and Communication Skills

START

Kickstart a Business or a Project

Dr. Santosh Pingale

15 years of being into dental Practice ,when Dr. Santosh Pingale started working on upgrading his Clinical skills and learning new techniques and buying new equipment’s, he use to frequently question himself that how could he come forward to let people know about his experiences and how will they value it.
Many other issues like the number of Dental Clinics opening around, the price war, earning and expense management, how to retain patients and how to get new patients, used to linger in his mind with no solutions at hand.
“We as Dentist have learned all the clinical skill set required for our practice, in college, but when it comes to private practice we not only have to treat the tooth well but also treat the patient well.” He said while stating that this is the dilemma of many dentists both fresher and old.
He Was in search of a course which would teach him how to manage the business of Dentistry, effortlessly.
He says, “DBM gave me answers to all of my questions. Dr.Manish Chitnis and Dr. Sameer Bhandari with their contagious energy, knowledge and strong will to help raise standards of Indian Dental health Care motivated us to move ahead on the predictable pathway of success laid down by DBM ethical principles.”
“How to get maximum outputs in minimum time investment, how to get your numbers right, how to delegate work and position yourself in your own Practice, how to make a mark Online, were few of the thousands things that we learnt at DBM,” said an overjoyed Dr. Pingale.
With application of DBM policies in his Clinic his life became easier and at the same time the revenue in his practice started increasing substantially within a period of 6 months of course completion.
“DBM is an ongoing journey with lot many things yet to be applied, but whatever I have applied has given me desired results.” he said
What he wanted from his Dental Practice was Happiness for self, patients and the Staff and he assures that DBM just ensures you get all that. He further went ahead to say, “Dental Care Industry is growing at a rate of 20% plus every year and still the Dentists’ are complaining of no patients, this means the direction at which we are approaching is going wrong. Instead of focusing on getting more patients by cutting down the prices we should focus on increasing the value addition to the services provided and the level of care for patients.”

He excitedly exclaimed, “I am so influenced by the DBM values and techniques that I am excited to share it with others and see the whole Dental fraternity changing for better to safely deliver best quality of Dental Care at par with the western countries. As I like to help people and make a difference in the lives of others, I am extremely keen and enthusiastic about being a part of team DBM in spreading this knowledge and Practice management tool of DBM to all the dentist's in India.”

We at DBM help you become your own success story, now and forever.

This is Dr. Shruti reporting on DBM success stories across the country!

Dr. Sachin Mittal

When Dr. Sachin Mittal came to Hisar, Haryana, an unknown city to him 7 years back, he started his small dental practice with single chair.
“In the next 5 years, I worked hard and converted my practice to 2 chair dental practice.”
At that very moment, he has a wish to make a dream implant center and he started doing courses for implants, dental practice and management, with a mission to fulfill his dream.
“Almost 2 years back I joined DBM under Dr Manish Chitnis sir, and that was a game changer for my practice and my life too.”
Keeping all the lessons of patient experience, ethical selling and marketing in mind, Dr. Mittal started building a stronger team and now has one of the most advanced DENTAL implant centers of the city ,with 5 dental chairs and a team of around 25 dedicated doctors and staff.
He proudly tells us that recently he and his team has started yet another setup of 2 dental chair in a hospital.
Dr. Sachin says, “Getting awarded as the best new practice of year - 2017 at Famdent awards was indeed a cherry on the cake.”
For Dr. Mittal SKY IS THE LIMITS and he is looking forward to getting India's prestigious NABH accreditation for his practice soon this year under the guidance of Dr. Manish and the team at DBM.
He finally conclude, “Thanks to Dr. Manish Chitnis sir and the DBM team.
All credit goes to you.”

Dr. Purvi Patel

Dr. Purvi Patel who graduated in 2005 and started her practice in 2014, says that “In the years between graduation and opening up my practice, I attended numerous courses and conferences focusing to hone my clinical skills. But by the time I was celebrating my clinic’s first anniversary the reality also dawned onto me, that just clinical skills aren't enough to run a successful practice.”
Not only was she beginning to feel insecure about the number of dental clinics around her area but she was also struggling to manage the clinic and the staff.
“DBM has changed this forever! One year with Manish Chitnis and team DBM has given me tremendous insights about different aspect of dentistry. It has completely transformed the ethos of my practice”, she exclaimed.
She further adds that she is now able to implement systems for better patient care with a team that is equally committed & dedicated to the growth of her practice.
“I do not say that I no longer face any challenges in my practice! But I do say that I'm now able to deal with them more constructively! DBM has empowered me in more ways than I can express!” said an extremely satisfied Dr.Patel.
We at DBM love to see people move up on the ladder of success, because every success story reassures that possibilities in life are still endless.
This is Dr. Shruti reporting on DBM success stories across the country!

Dr. Niket Mehrotra

Dr. Niket Mehrotra started following the DBM since the time of its inception when he saw many of his seniors united together and doing something for which he shared great love management.
But somehow he did not board the DBM until year three he says, “At year 3 of DBM, I was very sure that I want to join this.”
His intention was not only to learn but he was also very keen to know that how could he spread this flavour of dentistry to the fellow dentists’.
While talking about is mentor he says, "no one can mentor as well as Dr. Manish does with his keen learners."
“When I started DBM, I had a feeling that the ceiling has come for my dental growth, but I was astonished to see the results. Just after 10 months of learning and applying DBM techniques to my practice, it has changed the definition and level of ceiling for me.”
“Now I have more time for myself and my family, a happy team working with me, more profits and more number of patients appreciating our work and behavior, said an enthusiastic Dr. Niket.

For Dr. Niket DBM is a compulsive phenomenon for young practice or an old practice.

He says, “It does not matter that how long you are in the practice, you still need someone who can hold your hand and let you know the best you have in your pockets. I am deeply thankful to Manish and Sameer for giving me this wonderful vision”

If you are willing to try what we at DBM try to preach, you will have to settle for the ordinary and our doctors are proof of that.
This is Dr. Shruti reporting on DBM success stories across the country!

Dr. Akshat Gupta

A run of the mill dentist, who was going to the clinic on an everyday basis- doing patients, earning money and coming back home, is how Dr. Akshat Gupta described himself before he became a part of DBM.
The monotony and routine cropped up questions in his mind, which is quite commonly running on huge number of dentists minds as well these days.
“Will this profession ever enable me to live the lifestyle I have always dreamed of?”
“When will the patients understand that they cannot get treatments which require such high level of precision and focus for a cheap cost?”
“Will patients ever realize that I am dentist who cares about them and my fees I just a by-product of the confidence they will have when I give them that beautiful smile?” are some questions which he asked himself.

Then came a turn point in his life when Dr. Manish Chitnis and Dr. Sameer Bhandari brought DBM to his doorsteps.
Dr.Gupta says, ”All I knew about Dr. Manish was that he has a flourishing practice in the U.K and was conducting what looked like any other management course which would help you understand your profession better.”

Dr. Gupta was completely wrong and what he got instead was this experience which he shares,
“This person (Dr. Manish) who came out of nowhere for me, has today helped me change my life both professionally and personally in abundance.”

Dr.Gupta feels that, Dr. Manish Chitnis and his team at DBM, change the entire perspective about dentistry and after implementing the simple things taught at the yearlong program, he witnessed a sudden surge of growth in his practice.

“What was at one time a simple one chair practice with one chair side assistant, has now successfully grown in to a two chair practice with 2 chair side assistants, a front desk officer and a team of 3 associate dentists , and all this with a perfect balance between my work and personal life , said a very happy Dr.Gupta.

He further added, “The biggest change came when the outlook of my patients changed towards my practice. They started loving every bit of visiting my clinic because of the fantastic experience they had with us and compliments on our dental team being so friendly and approachable started flowing in.“

Dr.Gupta feels that there is so much to dentistry than just working on patients and this was an enlightenment that DBM gave him. TEAM DYNAMICS, MARKETING, ETHICAL SELLING AND PATIENT JOURNEY are few things of the list which today not only does he understand better but also implements regularly in his practice.

Understanding the finances of his practice has enabled him to finally earn the money he wanted and enjoy it at the same time with family vacations which, earlier was something he craved for.
He says, “The fact that team DBM over delivered at every point of time throughout the entire year just assured me that they were here not to make money but for a much larger vision.
Even the odd time calls were answered, giving me suggestions on the silliest of doubts that I had, making me accountable for the actions that I wanted to take and following up with how I progress at every step of the way.“

He further adds, ”DBM made me think about things and do them, some of which I had not even thought of. I can go on and on and on, about my experience at DBM as indeed it was life transforming for me in all respects.”

“A big THANK YOU is not enough for what DBM has done for me and continues to do despite the yearlong program being over.
The bonding and the camaraderie which I share with team DBM is here to stay forever”, he concluded.

That’s what DBM team does, they build relations and change lives for better.

This is Dr. Shruti reporting on DBM success stories across the country!

Dr. Aditi Mahale

Dr. Aditi Mahale, whose journey with Dr. Manish and DBM started with a webinar, followed by a one day workshop and still continues even after completion of her yearlong course, says “That's the secret of Manish & his DBM Team.... they are always in continuous touch with You.”
While sharing her story of leading her Dental Practice and Life to a New Level with DBM & mentor Manish Chitnis, she said “My past dental practice, in brief was, one Dentist and One unstable Assistant.”
“Today I have a strong team of 1 Associate Dentist, 4 Assistants and 1 part-time Creative Head.” She says proudly today.
She went ahead to give All her thanks to DBM for making her life easier by work distribution, which has led to better Patient experience in terms of quality and time, consequently it has also led to the growth of her practice.
“DBM is not just about MARKETING, she said, “it is about the SYSTEMS in place, it is about HUMAN RESOURCE Management, it is about the Emotional Quotient of your practice.”
Dr. Aditi highly recommends this Course to her friends and colleagues and further adds, “My story continues with improvement in my skills as a Clinician & Practice Owner with my Facilitator DBM & Mentor Manish Chitnis.”
We at DBM believe that being successful is having a balance of success stories across the many areas of your life and this is what we preach.
This is Dr.Shruti reporting on DBM success stories across the country!

Dr Manish Chitnis

Founder & Director

Dr Manish Chitnis obtained his dental degree in India and has enjoyed a successful career in dentistry for the past 23 years. After gaining experience in India and UK whilst working in small as well as large corporate dental clinics, he decided to run his own practice in the UK, where he is the owner of Dental Concepts, a thriving dental practice in Whitchurch. His practice is on a growth path with the more clinics opening soon in UK, the next one opened in Andover last February 2016. The new practice in Andover is an Advanced state of the art centre with all the latest technology available. Besides growing his dental practice, Manish is passionate about sharing knowledge and resources with other dentists in the brand new spacious education centre at Andover and has also run many training programmes in Oxford and Hampshire in the areas of clinical governance, dental business best practices and designing the best possible patient journey within the economic framework of a dental practice.
He is a keen Table Tennis player playing for the local club and has recently completed a once in a lifetime Survival Expedition in the deserts of Oman. He is a proud father of a teenager son and has a lovely wife, Shilpa who is the Co-owner of Dental Concepts.

Dr Shilpa Chitnis

Co-founder and Director

I have been a General Dentist for over 17 years.
Practised in Mumbai for 4 years and then moved to the UK in 2005.
Finished International qualifying exam - 2006
Passed MJDF in 2007
Worked as a GDP in a corporate practice (former ADP now My dentist) from September 2006 till 2010.
Along with my husband we bought a  family run mixed dental practice from September 2010  (Dental Concepts Whitchurch)
We started a squat private practice in Andover in 2016.
Have been updating my clinical skills by doing cosmetic hands on courses and the Invisalign course.
I have done
*Certification and Accreditation in DISC profiling
*Certification in Emotional Intelligence with Genos International
*Certified  Practitioner NLP and Timeline therapy
*Certified Life coach
*Currently doing a certification in CBT.

I am very keen to make a difference for my colleagues who feel pressured or stressed or want direction in their career.
I have worked with my team using and understanding personality profiles and emotional intelligence. This has helped strengthen the team.
With these results, I have also worked with over 50 dentists in India. I have recently started working with few dentists here in the UK.
I have conducted goal setting workshops for few of my dentist colleagues

Dr Rajiv Verma

A student of Government Dental College & Hospital. Mumbai, Dr. Rajiv Verma is in the field of dentistry for 34 long years, his command on the subject of Clinical Prosthodontics has been witnessed till date by more than 30000+ dentists & 2300+ hands-on course participants in his 450+ lectures, presentations, live on patient demos, live on video shows of Porcelain Veneers, Crown'n'Bridge & DSD - Digital Smile Design .
A clinician for 30 years, a dental ceramist of repute for 21 years, a IDA Speaker for 19 years, a course conductor for 13 years, an international Speaker for last 6 years, an author of 2 books, it is not over yet his latest title is of a DSD - Digital Smile Design Master & DSD Lecturer of Asia/India. A key Thought Leader for Colgate, a National Consultant to a social project by Global Protect Dental Private Limited & what not. His new & forthcoming ventures - a column titled RVG - Rajiv Verma Gyan in Famdent Magazine & a Concept Bur Box in making. Life has been a crazy journey till now. Meet the Maestro in 2015 at various locations across India.

Dr Ajit Shetty

Dr. Ajit Shetty graduated and Post graduated from Government Dental College and Hospital, Mumbai Fellow and Diplomate, International College of Oral Implantologists, (USA) Fellow and Diplomate, Indian Society Of Oral Implantologists. His areas of excellence include- Aesthetic Dentistry, Implants and Full Mouth Rehabilitation and Lasers. He conducts Extensive training in Oral Implantology all over the world in Singapore, Germany, Denmark, USA etc.
He Lectures extensively and conducts several Hands on Courses and Live Clinical Demonstrations all over India and abroad for dental colleagues on Aesthetic Dentistry ,Implants, Occlusion and Lasers and Practice Management. Past President of Indian Dental Association, Mumbai. He has Held various posts in the association at city, state and national level.he was also the Founder member and Past President of the Indian Academy of Aesthetic and Cosmetic Dentistry.

Dr Bhakti Agaskar

Dr. Bhakti Agaskar  passed B.D.S in 1983 from GDC Mumbai and was awarded the Colgate Palmolive Gold Medal for scoring the highest marks in Periodontology & was also  felicitated with the Dr. Bhajiwala Trophy by Indian Society of Periodontolgy
She has been In private practice since 1984 at Kalwa  and Thane and has Established and built a very successful & organised practice .
Pertaining to the leadership qualities she has she took up various responsibilities & posts in Ida thane branch & State branch & won many awards.The 41st MSDC which was held at Thane when Dr. Bhakti was the organising Sec was a huge success and the records set then have not been broken yet . Spotting the talent & qualities that  Dr. Bhakti has, she was appointed qq11 as the founder Secretary of the Women's Dental Council IDA HO.
Being a senior practitioner & having worked for the association she had realised the various problems the Dentists & the profession faced and  identifies with the vision & goals of DBM and has been working towards the achievements of the same .

Dr Aditi Mahale

Dr.Aditi Mahale is Practising Dentistry since 2009 at Dombivli. She owns DentA-Zone Dental & Implant Clinic, a 2 chair set up.
Joined Dental Business Masters in 2016 and there's no looking back since then.
She won the DBM Best Marketing Genius Award 2016-17.
DBM played a vital role not only in improving Finances but also Various other aspects of Dental Practice Management.
Being appointed as DBM Coach was a proud moment.
Her motto is to keep working consistently to get the results.
Dr. Aditi is also associated with various organisations and is committee member of IDA DOMBIVLI.
Member of BNI & Rotary International.
She is mother of Son, Abhedya.
Dr.Yogesh , MDS Prosthodontist, her husband is co-owner of Dentazone.

Dr Akshat Gupta

Dr. Akshat Gupta graduated with a Bachelors in Dental Surgery from Mumbai and is a specialist in Dental Implantology from New York University (NYU,USA) .
An ardent learner & practitioner he holds specialist degrees and diplomas in all aspects of dentistry and a Post Graduate Diploma from Symbiosis.
He is certified by The American heart association as a health care professional Basic Life Support (BLS) provider.
Dr. Akshat Gupta is a Certified Graphologist (Handwriting Analyst) from the Institute of Graphological Research. In his free time he is an active participant in Mumbai’s food culture.
A natural at photography, he is quite an enthusiast when it comes to travelling for an adventure & interacting with new people of all age groups.
Building his own practice with the latest technology has been a fulfillment of a personal dream and he believes it is his goal to ensure maximum comfort for patients while providing the best of modern healthcare.

Dr Purvi Patel

Dr. Purvi Patel a General Dental Practitoner has been practising Dentistry since 12 years. After an year of opening her clinic (Shanti Dental Clinic in 2013) she realised that there is more to running a successful dental practice than just good clinical skills. Dental Business Masters changed her vision and she rebranded her practice in 2018 as NURTURE Family Dental Clinic . After winning the third place at the DBM Speakers Academy,  she has been given the opportunity to help dentist achieve their goals to build better teams , that follow proper systems to give the  ultimate patient experience.
She is one of the founder and former members of GWAMI - Great Woman Association Mumbai India, a yoga enthusiast,  a passionate cook and enjoys the company of a good book  in her spare time.

Dr Raj Rege

Dr.Raj Rege has completed his BDS from MGV’s KBH Dental College and Hospital, Nashik.
He is working as the General Dentist in Dental Concepts, Naupada, Thane since February 2013. He had worked as Associate Dentist in Dentistree Imaging,Thane where he developed skills for *Cone Beam CT scan development, analysis, interpretation and reporting.*Dental and Maxillofacial Imaging pertaining to diagnosis and treatment planning.*Clinician orientation in the use and applications of Dental Imaging software for better clinical results.
He has also Been an integral part of the Dental Department of Bai Jerbai Wadia Hospital for Children from its inception and even today he is a part of the association.
He is also associated with Indian Dental Association, Thane Branch.
His aim is To Embark on a successful clinical Practice,which delivers stable, predictable and lasting results in terms of durability,functionality,aesthetics and delivering patient satisfaction.
His Hobbies include Quizzing, Table Tennis, Literature (fiction), Poetry, Music (Indian classical and Non-classical).

Dr Rajiv Kalawade

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Dr Mandar Joglekar

Dr.Mandar Joglekar has his private practice in chinchwad since the last 19 years . He has an implant and grafting certificate from bern university ,switzerland.
He conducts endodontics and microscope dentistry courses and is also india national leader for dentinal tubules study club.
He believes as dentistry in India is growing with technology and digital revolution, dentists are facing a  few challenges as well!
Helping dentists in learning  ethical selling, communication skills, showcasing, digital marketing and understanding & growing their businesses is what is his forte.

Dr Nikhil Girdhar

Dr. Nikhil Girdhar, loves to call himself a dental explorer with 9 years of clinical and business experience.

  • Born and brought in the historic city of Panipat. Completed Schooling from Kendriya Vidyalaya Panipat.
  • Graduated Dentistry from MMCDSR, Mullana in 2008.
  • Training in microscopic dentistry in 2009.
  • First own dental clinic set up in 2009 with Second clinic in 2014 and Third clinic in 2018.
  • Clinical editor HEALTH NOW MAGAZINE since 2014.
  • Director, Robust Health Management Pvt. since 2011.
  • Founder, "Robust India" a professionally executed school health program in northern India.
  • Graduated from DBM in 2017-18.
  • Honoured with the award of best marketing team by DBM in 2018.
  • Appointed as the only North Indian coach for DBM
  • Mentoring 8 practices Pan India as their practice management coach.
  • Started own venture with the name of DENTiPRAM for practice management coaching.
  • Works 4 days a week clinically and 2 days a week in business and coaching candidates.

On the Personal Front;

  • Passionate about writing, travelling and public speaking.
  • Has been blessed by the Almighty with a beautiful wife - Navya, igniting minds - Naisha and Medhansh (kids).
  • Gets nerves to his spine with technology, interacting with like-minded people and accomplishing small wins on daily basis.
  • Fanatic cricket fan and likes to see every sporting event.
  • Authors that inspire - Robin Sharma, Gopal Das Gaur, Chris Barrow, Michael E. Gerber

Mentors: Dr.  Gurpreet Singh Duggal, Dr.  Manish Chitnis

Dr Santosh Pingale

Dr Santosh Pingale obtained his dental degree from Pune and has enjoyed a successful career in dentistry for the past 17 years in his own 3 chair Practice, White Castles International Dental Care at Pimpri-Chinchwad. He also was part of Pune's first ever huge corporate group Practice Pune International Dental Hospital.
After gaining Fellowship and experience in Implantology and Cosmetic Dentistry he decided to learn the Business of Dentistry from Dental Business Masters Academy by Manish Chitnis.
His practice is on a growth path since then .After he won the 1st position in DBM Speakers Academy he was appointed as DBM Coach for the Practice Management Subject.His interest in improving the standards of Dental health care in India inspired him to work towards NABH accreditation , which is nearing to application process. Besides DBM he is also Director for India Division of the global community Dentinal Tubules started by Dhru Shah-UK. Santosh is passionate about sharing knowledge and resources with other dentists and helping them grow by conducting training programmes in areas of clinical governance, Associate Dentist recruitment, designing the best possible patient journey and also updates in Clinical Dentistry, under the banners of DBM and DT.
He is playing a major role in encouraging Practicing Dentist to develop a Associate Dentist based Practice and successfully serves a helping hand for thousands of new Dentists in finding jobs through his SPs Dentist-Locum WhatsApp Forums.
He is a passionate Badminton player having won numerous titles in Doctors tournaments . Carving and Blogging are his other hobbies.
He is a proud father of a Daughter, Aarushee, and has a lovely wife, Dr Sujata who is the Co-owner of WCI Dental Care. Not to forget '', their adorable dog, Glitter who is also an integral part of the family.

Dr Sudhir Ramanna

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Dr Sameer Thukral

Dr. Sameer Thukral has completed his MDS in 2010. He holds a Masters Degree Certificate in Dental Lasers from the University of Vienna. He is also a Fellow of the ICOI. He is currently into private practice in Pune, a practice which is now 29 years old. They work as a team comprising of specialists in every field allowing them to cover all aspects of dentistry. Dr. Sameer Thukral’s focus in the practice comprises of Dental Implants and Cosmetic Dentistry including Smile Makeovers.
He has trained extensively in these fields all over the world.

Dr Niket Mehrotra

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Dr Shruti Salian

Dr.Shruti has completed her BDS from Sinhgad dental college ,Pune in 2015 and has been practising since then in Mumbai .
Along with clinical dentistry , her interest in non clinical aspects of dentistry brought her to work with Dental business masters , where she found perfect balance .
Being an  avid reader , she finds writing blogs about various life experiences inspires her .

She also shares a deep passion for dancing and is trained classical dancer.
She has been working with DBM for the last one year and it has helped her grow her practice, meet inspiring people and learn about the business aspects of dentistry.
Her goal is to support the movement of bringing in this new culture that the Indian dental fraternity needs to acknowledge and accept .

Dr Pratik Rajavadha

Dr. Pratik Rajavadha has completed his BDS from Sinhgad Dental College, Pune in 2015 and is working as a dentist at Bhandari Dental Clinic since then.

He was awarded Best Student in his UG and has won BEST LD and other allocades to his merit.

Dr. Pratik joined DBM in 2016 as a manager and handles all sales for the company and the journey has been a life changing experience for him

He loves to connect with people and help them is a compassionate businessman at heart.

His hobbies include: travelling, biking, reading, etc.

Dr Harshad Chaphekar

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Dr Sameer Bhandari

Co-founder and Director

I am a Dental Graduate from the University of Pune. Recently I have completed my fellowship from International Society for Quality in Healthcare (ISQua). I have been running my private dental practice since 1997. I have always worked towards delivering exceptional patient care.
During my visits to the dental practices abroad, I always wondered why all dental practices couldn’t function and deliver the healthcare in the way that it is delivered in the best practices throughout the world.
This motivated me to make further changes in my own dental practice, which allowed me to match the quality standards in my dental practice to the  International standards of Quality of Care.
This process helped me to secure the Accreditation Certificate from NABH (National Accreditation Board for Hospitals & Healthcare Providers).
My Dental Practice is the first Dental Practice in Maharashtra (India) to comply with the international standards of healthcare quality & safety and Secure this accreditation.
I am on a mission to change the face of the Healthcare industry where patients will receive the highest Quality of Care.